Open to opportunities

Out and About

@outandabout

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I coordinate relocation and HR service processes for international employees, clients, and supplier partners.

Poland

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What I'm looking for

I'm looking for a role where I can support employees and customers through clear communication, reliable process coordination, and strong cross-functional collaboration in an international environment.

At BGRS Global, I coordinate end-to-end relocation processes, lead customer briefing calls, and advise on policies covering housing, immigration, education, payroll, and compensation. I work across phone, email, and chat to meet customer experience metrics and client SLAs.

I've also supported employees at Mondelēz International throughout the employment lifecycle, managing HR cases in ServiceNow and Workday, maintaining accurate employee data, and contributing to the global transition between systems. My background spans HR, customer service, office administration, team leadership, and manufacturing environments.

Experience

Work history, roles, and key accomplishments

Mobility & Relocation Consultant

BGRS Global

Mar 2022 - Mar 2023 (1 year)

Coordinated end-to-end relocation processes and led briefing calls with customers. Advised on authorized policies and services, utilizing omnichannel technology to support customer interactions.

Relocation Management Customer Service Policy Advisory Stakeholder Management

HR Employee Advisor

Mondelēz International

Oct 2019 - Dec 2020 (1 year 2 months)

Provided support to employees in Poland and England via email, phone, chat, and case management systems. Maintained SLA compliance, handled employment lifecycle documentation, and collaborated with HR specialists.

HR Advisory ServiceNow Workday Case Management Employee Relations SLA Management

Office Administrator

Perfection Foods

May 2019 - Oct 2019 (5 months)

Managed visitor greeting, transport booking, and order processing. Handled customer queries, processed sales data, and tracked orders from client to customer.

Administration Customer Service Order Processing Data Entry

Office Team Leader

Bakery Mazowsze

Oct 2015 - Sep 2018 (2 years 11 months)

Allocated tasks to staff, ensured high performance standards, and resolved issues. Managed office inventory, assisted with budgets, and provided quality customer service.

Team Leadership Staff Management Customer Service Inventory Management Budgeting HACCP