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Nosipho Ngcanga

@nosiphongcanga

Dedicated Control Room Operator with strong communication and problem-solving skills.

South Africa
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What I'm looking for

I am looking for a role that values safety and teamwork, with opportunities for growth.

I am a Control Room Operator with extensive experience in monitoring operations and ensuring safety protocols are followed. My background includes a strong focus on customer service and teamwork, which I developed during my time in various roles, including as a Room Attendant and Senior Control Room Operator. I thrive in environments that challenge me to grow professionally and utilize my skills effectively.

Throughout my career, I have honed my abilities in communication, problem-solving, and multitasking. I have successfully managed control room systems, documented routine activities, and maintained accurate records. My commitment to excellence is reflected in my attention to detail and ability to remain calm under pressure, ensuring that operations run smoothly and efficiently.

I am passionate about continuous learning and have pursued various certifications, including Risk Management and Security Management. I am eager to bring my skills and experience to a dynamic team where I can contribute to safety and operational excellence.

Experience

Work history, roles, and key accomplishments

TS
Current

CCTV And Control Room Operator

TSS Protection Services

Jan 2023 - Present (2 years 11 months)

Monitored CCTV and control room systems, implemented safety procedures, and supervised daily operations. Documented activities in shift logs, handled incoming calls, and maintained accurate records. Utilized various monitoring systems and managed radio communication, vehicle tracking, and access control.

MH

Festive Store Associate

Mr Price President Hyper

Jan 2022 - Dec 2023 (1 year 11 months)

Greeted customers, assisted in finding items, and provided product information and specials. Processed purchases and escalated complaints to management. Maintained storeroom organization, ensured correct pricing, and ordered items for customers.

KM

Customer Service

KFC Meyerton

Jan 2014 - Dec 2021 (7 years 11 months)

Extended warm welcomes and directed customers, following cooking instructions, safety precautions, and sanitary regulations. Maintained restaurant cleanliness by clearing tables, washing utensils, and cleaning floors and bathrooms. Responded to customer complaints professionally according to policy.

KL

Customer Service

KFC Langebaan

Jan 2012 - Dec 2013 (1 year 11 months)

Extended warm welcomes and directed customers, following cooking instructions, safety precautions, and sanitary regulations. Prepared food and beverages using kitchen appliances. Maintained restaurant cleanliness by clearing tables, washing utensils, and cleaning floors and bathrooms.

CC

Room Attendant

Club Mykonos Casino

Jan 2010 - Dec 2012 (2 years 11 months)

Cleaned and maintained hotel rooms, hallways, and common areas, performing tasks like dusting, vacuuming, and mopping. Changed linens, restocked supplies, and collaborated with the housekeeping team. Reported any issues requiring maintenance.

Education

Degrees, certifications, and relevant coursework

TS

TSS PROTECTION SERVICES

EDC certificates, Security Grades EDC

2024 - 2024

Obtained EDC certificates for Security Grades. Completed training related to security operations and grading standards.

AP

Alison Platform

Diploma, Workplace Health And Safety

2024 - 2024

Earned a Diploma in Workplace Health and Safety. Studied comprehensive topics related to maintaining a safe and healthy work environment.

AP

Alison Platform

Certificate, Brigde Navigational Watch And Record Keeping

2024 - 2024

Completed training on bridge navigational watch and record keeping. Learned essential procedures for bridge operations.

CP

Cursa Platform

Certificate, Logistics Management Introduction

2024 - 2024

Completed an introductory course in Logistics Management. Gained an overview of logistics principles and supply chain operations.

AP

Alison Platform

Certificate, Maritime Principles And Navigational Watch

2024 - 2024

Studied fundamental maritime principles and navigational watch procedures. Gained knowledge relevant to maritime operations.

AP

Alison Platform

Certificate, First Aid, CPR & AaED

2024 - 2024

Received certification in First Aid, CPR, and AaED. Acquired essential life-saving skills and emergency response techniques.

AP

Alison Platform

Certificate, Accident Prevention & Investigation in Occupational system

2023 - 2023

Studied methods for preventing and investigating accidents in occupational settings. Gained knowledge of safety systems and procedures.

AP

Alison Platform

Certificate, Construction Health & Safety

2023 - 2023

Completed a certificate program on Health and Safety in Construction. Learned about safety regulations and practices specific to construction sites.

UT

Ululo Youth Empowerment Technologies

Certificate, CCTV Monitor Operator

2023 - 2023

Received certification as a CCTV Monitor Operator. Developed skills in monitoring surveillance systems and responding to incidents.

UT

Ululo Youth Empowerment Technologies

Certificate, Stock Controller Clerk

2023 - 2023

Completed training to become a Stock Controller Clerk. Learned procedures for managing inventory and controlling stock levels.

UT

Ululo Youth Empowerment Technologies

Certificate, Warehouse Distribution Clerk

2023 - 2023

Studied the role and responsibilities of a Warehouse Distribution Clerk. Acquired skills in managing warehouse operations and distribution processes.

UT

Ululo empowerment Technologies

Certificate, Control room operator

2023 - 2023

Completed a certificate program for Control Room Operators. Gained knowledge in monitoring and managing control room operations.

AP

Alison Platform

Certificate, Security Management

2023 - 2023

Studied key principles of Security Management. Acquired knowledge in planning, implementing, and managing security measures.

LL

LinkedIn Learning

Certificate, Customer Service Foundation

2022 - 2022

Studied foundational concepts in customer service. Developed skills for providing excellent customer support.

SH

Specchon Holdings

Certificate, Risk Management

2022 - 2022

Completed a certificate program focused on risk management principles. Gained foundational knowledge in identifying, assessing, and mitigating various types of risks.

Tech stack

Software and tools used professionally

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Nosipho Ngcanga - CCTV And Control Room Operator - TSS Protection Services | Himalayas