Juan Hayward

I’m an Operations and Security Control Room Supervisor with 7+ years of experience in high-pressure monitoring environments. I manage incident management, investigations, and team leadership, while maintaining calm decision-making across multiple live systems and stakeholders.

I analyse security data, coordinate emergency responses, and build operational improvements through Standard Operating Procedures and structured training. I’ve contributed to a 66% reduction in armed robberies, supported arrests and recovery of stolen inventory/vehicles, and deliver clear operational reporting that highlights security trends and risk areas.