Looking for a job

Norzila Mohd Kameri

@norzilamohdkameri

Customer service representative at ItBizFlow Sdn Bhd who helped merchants troubleshoot payment terminal issues and coordinate technician visits.

Malaysia

Message

What I'm looking for

I’m seeking new career opportunities, preferably in a work-from-home environment. I’m eager to learn new skills, adapt to different job roles, and continue growing professionally.

At ItBizFlow Sdn Bhd, I answered merchants’ questions about payment terminal issues and service requests, and helped troubleshoot technical problems.

I scheduled technician visits when on-site support was needed and arranged deliveries of paper rolls and other terminal supplies.

I also followed up with merchants and kept customer interaction and service request records up to date. I’m seeking new career opportunities, preferably working from home, and am open to learning new skills and adapting to different roles.

Experience

Work history, roles, and key accomplishments

Call Center Executive

ItBizFlow Sdn Bhd

Jan 2003 - Dec 2004 (1 year 11 months)

Answered inbound calls from merchants regarding terminal machine issues and service inquiries. Assisted in troubleshooting technical problems, scheduled technician visits, and maintained accurate records of customer interactions.

Customer Service Troubleshooting Appointment Scheduling Data Entry Communication Skills Microsoft Office