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Yanelly UserYU
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Yanelly User

@yanellyuser

I verify payment transactions and deliver accurate online customer support remotely.

Malaysia
Message

I've supported currency exchange and cross-border payment operations through online text-based customer service, transaction verification, balance reconciliation, and data management.

In back-office roles for overseas e-commerce and technology services, I reviewed deposits and withdrawals, performed account checks, audited transactions, and maintained accurate high-volume records. I've also managed office logistics, procurement, asset and expense records, and structured files across BPO, consulting, and engineering environments.

I bring eight-plus years of experience in remote collaboration, non-voice customer communication, Microsoft Excel, Google Sheets, and detail-focused administrative operations.

Experience

Work history, roles, and key accomplishments

CL

Cross-Border Payment Support Specialist

Cross-Border Payment & Financial Services Co., Ltd

Nov 2024 - Jul 2026 (1 year 8 months)

Provided online text-based customer support for a currency exchange platform. Handled daily transaction verification, balance reconciliation, and general data management via remote collaboration tools.

OL

Back-Office Support Specialist

Overseas E-Commerce & Technology Services Co., Ltd.

Sep 2022 - Nov 2024 (2 years 2 months)

Reviewed and approved user deposits and withdrawals for an overseas e-commerce platform. Performed daily data entry, background account checks, and systematic transaction auditing.

ML

General Administrative Assistant

Multinational Business Consulting & BPO Services Co., Ltd.

Dec 2017 - Aug 2022 (4 years 8 months)

Managed general office logistics, coordinated employee accommodation, organized electronic and physical files, and handled administrative procurement. Maintained asset and expense records using Microsoft Excel and Google Sheets.

IR

Project Assistant

I-Gen Resources

May 2016 - Sep 2017 (1 year 4 months)

Assisted project managers in a fire protection system engineering company. Responsible for organizing technical blueprints, commercial contracts, and structured material delivery lists.

RS

General Administration & Sales Support

Retail, Beauty & Corporate Services

Jan 2011 - Nov 2015 (4 years 10 months)

Worked as a retail sales representative and general clerk, responsible for inventory control, invoicing, and data entry. Also provided professional scalp treatment services and client consultations in the beauty industry.

Education

Degrees, certifications, and relevant coursework

SH

SMK Chong Hwa

Sijil Pelajaran Malaysia, General Studies

2004 - 2008

Completed secondary education at SMK Chong Hwa, obtaining the SPM certificate.

Tech stack

Software and tools used professionally

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