At Elevance Health, I resolved member inquiries involving benefits, claims, billing, authorizations, and account services. I maintained HIPAA compliance while handling confidential healthcare information.
At Quantum Storage, I managed more than 15 client accounts, sharing updates on orders, backorders, shipping, and product availability. I also worked with warehouse, logistics, and sales teams to address fulfillment issues.
At Boats Group, I supported customer accounts and vessel inquiries, following up by phone and email. I used Stripe and Braintree to review transactions, accept invoices, and process refunds.
Earlier, I supported customers for William Sonoma family brands at Inktel Contact Center Solutions and oversaw inventory operations as a Backroom Supervisor at HomeGoods.
