Norman Atienza

I am a dedicated professional with over ten years of experience in customer service, sales, and technical support. My journey has equipped me with a diverse skill set that encompasses client management and process improvement. I thrive in busy office settings, where I excel at managing multiple tasks and fostering a collaborative team environment.

In my recent role as Tech and Sales Manager at Asurion Philippines, I focused on enhancing team performance through coaching and feedback sessions. I monitored call and sales quality, providing constructive feedback to help my team excel. My commitment to employee engagement has led to recognizing outstanding performance, which I believe is crucial for maintaining high morale and productivity.

Throughout my career, I have developed a strong ability to analyze root causes of recurring issues, implementing preventive measures that significantly reduce complaints. I have facilitated cross-cultural workshops and developed standardized operating procedures to streamline workflows, ensuring consistent quality in service delivery. I am passionate about continuous improvement and dedicated to fostering a culture of excellence within my teams.