Anna Lorelie Mojica

Led a team to improve productivity and foster collaboration. Developed training programs and resolved conflicts to maintain a harmonious work environment, while supervising daily operations to meet objectives.

Enhanced customer satisfaction through quality checks and process improvements. Analyzed data to optimize production processes and collaborated with teams to resolve quality issues.

Led a team to improve productivity and foster collaboration. Developed training programs and resolved conflicts to maintain a harmonious work environment, guiding team members towards personal and professional growth.

Enhanced customer satisfaction through quality checks and process improvements. Collaborated with teams to resolve quality issues and conducted root cause analysis to prevent discrepancies.

Provided personalized insurance solutions, improving client satisfaction and policy renewal rates. Developed strong client relationships and ensured compliance in insurance applications.

Provided personalized insurance solutions, improving client satisfaction and policy renewal rates. Developed strong client relationships and ensured compliance in insurance applications.

Handled collections in a call center environment, negotiating repayment plans and maintaining customer service excellence. Processed payments and ensured compliance with company standards.

Handled collections in a call center environment, negotiating repayment plans and maintaining customer service excellence during calls.

Managed high call volumes and escalated calls, providing resolutions that satisfied both company and customer needs while training new employees.

Managed high call volumes and escalated calls, providing resolutions that satisfied both the company and customers. Assisted in training new employees and adapted to policy changes.

Educated customers on product features, followed up on sales, and boosted customer satisfaction through tailored recommendations.

Managed high-stress situations, resolved customer complaints with empathy, and organized visa application materials for clients.

Troubleshot networking issues and trained new hires on technical support procedures, contributing to team success and performance improvement.

Troubleshot networking issues and trained new hires on technical support procedures. Escalated critical incidents to ensure swift resolutions.

Bachelor of Science in Airline Business Administration, focusing on the principles of airline operations, management, and customer service within the aviation industry.

Bachelor of Science in Airline Business Administration, focusing on the principles and practices of airline operations, management, and customer service within the aviation industry.