At Terry Town, I managed customer accounts and provided bilingual English- and Spanish-language support throughout the promotional products order process.
I processed orders from entry through completion, checking product details, quantities, artwork requirements, packaging, and shipping instructions. I also coordinated with vendors, production teams, and internal departments to support successful fulfillment.
I supported sales with quotes and follow-up, resolved customer concerns, and monitored production timelines. I maintained order records and communicated updates to customers and internal teams.
