Open to opportunities

Norie Pacia

@noriepacia

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Hi! I'm Edinor, young professional with passion and data driven for Automotive Parts for 12 years

Philippines

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What I'm looking for

I am seeking a role that allows me to leverage my customer service expertise while contributing to a dynamic team focused on operational excellence and customer satisfaction.

With over 12 years of experience in customer service and parts management within the Philippine automotive industry, I have honed my skills in logistics and communication for both American and Asian brands. My expertise lies in ensuring efficient distribution of automotive parts, optimizing logistic processes, and synergizing inventory with system data and KPIs.

In my recent role as a Parts Officer at JETOUR Auto Philippines, I collaborated closely with the Aftersales Director and team to meet customer service needs promptly. I managed inventory levels to ensure parts availability and provided insightful recommendations for new and existing models based on thorough analysis. My previous experience as a Service Administrator at Jiangling Motor Corporation further solidified my ability to handle administrative activities while supporting sales and service departments to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Parts Officer

JETOUR Auto Philippines

Nov 2023 - Feb 2025 (1 year 3 months)

Collaborated with Aftersales Director and Aftersales Team to ensure all customer service needs are met in a timely manner. Managed inventory levels to ensure parts availability and analyzed, verified, and provided parts recommendations for new and existing models.

Customer Service Inventory Management Logistics Communication Aftersales Data Analysis Automotive Industry Knowledge

Service Administrator

Jiangling Motor Corporation

Sep 2020 - Oct 2023 (3 years 1 month)

Collaborated with Aftersales Manager, Operations Manager, and Vice President Dealer Development. Handled Aftersales Parts and Service Invoices and managed daily administrative activities with Accounting and Parts Department.

Aftersales Invoice Management Administrative Support Customer Satisfaction Automotive Parts Service Management Data Management Communication

Service Advisor / Warranty Administrator

Chevrolet

Apr 2019 - Jan 2020 (9 months)

Managed, endorsed, and resolved escalation of estimates, inquiries, and customer complaints. Disseminated all warranty policies and guidelines to technicians and service personnel concerned.

Customer Service Technical Support Service Management Automotive Repair Communication

Service Advisor / Warranty Administrator

Chevrolet

Jun 2014 - Mar 2019 (4 years 9 months)

Managed, endorsed, and resolved escalation of estimates, inquiries, and customer complaints. Disseminated all warranty policies and guidelines to technicians and service personnel concerned.

Customer Service Technical Support Service Management Automotive Repair Communication

Fleet Coordinator

Fleet MV Linkages

Apr 2012 - Apr 2014 (2 years)

Supported and provided helpdesk assistance for assignee and vendor queries. Handled incoming and outgoing phone calls, emails, and faxes.

Fleet Management Help Desk Customer Service Communication Documentation Management Scheduling Data Entry Administrative Support Vendor Relations

Education

Degrees, certifications, and relevant coursework

Don Bosco Technical Institute

Certificate, Automobile Mechanic Course

Grade: Graduate

Completed a comprehensive program in automobile mechanics, gaining foundational knowledge and practical skills essential for vehicle maintenance and repair. This course provided hands-on experience and theoretical understanding of automotive systems.