Emiary Balbuena
@emiarybalbuena
Customer service representative with strong problem-solving skills.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with experience in handling high-volume calls and providing exceptional support. My recent role at Inspiro Relia Inc. allowed me to develop my skills in active listening and problem-solving, where I managed over 100 calls a day, assisting medical students and clients with their inquiries.
Currently, I am working as a Release Specialist at ECE Contact Centers, where I coordinate vehicle pickups and facilitate communication between various stakeholders. My ability to analyze issues and provide effective solutions has been instrumental in achieving our team's objectives. I am passionate about delivering quality service and ensuring customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative 2
PeakOutsourcing
Jan 2024 - Present (1 year 6 months)
Monitored and responded to customer inquiries via tickets, emails, calls, and chats, ensuring accurate and helpful responses. Escalated complex issues to other teams and ensured learner communication templates were regularly reviewed and updated.
Release Specialist
ECEContactCenters
Sep 2023 - Present (1 year 10 months)
Scheduled vehicle pickups for various sellers, including insurers and dealerships, to meet quotas. Facilitated communication between organizations like insurance companies and their insureds to resolve issues and achieve objectives.
Customer Service Representative
InspiroRelia Inc.
Jan 2023 - Present (2 years 6 months)
Handled over 100 daily calls from medical students and clients, explaining service processes and assisting with site navigation. Provided basic troubleshooting and alternative solutions, actively listening to determine main issues and collaborating with teams for resolution.
Education
Degrees, certifications, and relevant coursework
Junob National High School
High School Diploma, General Curriculum
Completed secondary education at Junob National High School.
Negros Oriental State University
Bachelor of Arts, General Curriculum
Undertook studies in a General Curriculum program. Completed the first semester of the first year.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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