Open to opportunities

louie muñoz

@louiemuoz

Message

Experienced customer support professional with strong technical skills.

Philippines

Message

What I'm looking for

I seek a role that fosters growth and allows me to leverage my customer support expertise.

With over six years of experience in customer support roles, I have developed a strong foundation in communication and technical skills that enable me to efficiently complete tasks and provide quality service. My journey began as an Ally Collections Specialist, where I honed my ability to empathize with customers and negotiate payment arrangements, ensuring their financial obligations were met.

Throughout my career, I have taken on various roles, including Roadside Assistance Coordinator and Amazon Seller/Customer Support. In these positions, I have demonstrated my ability to manage multiple inquiries through various channels, including phone, email, and chat, while ensuring a seamless experience for clients. I am committed to continuous learning and adapting to new tools and technologies to enhance my effectiveness in delivering exceptional customer service.

Experience

Work history, roles, and key accomplishments

Current

Roadside Assistance Coordinator

Current

Assist and Assistance Concept, Inc.

Dec 2018 - May 2024 (5 years 5 months)

Provided timely and effective assistance to drivers experiencing vehicle breakdowns or emergencies. Managed communication between drivers and service providers, ensuring seamless resolutions. Documented calls and maintained records of incidents.

Customer Support Communication Problem Solving Documentation Technical Skills Data Management

Amazon Seller/Customer Support

Arvato Bertelsmann System

Nov 2017 - Sep 2018 (10 months)

Assisted Amazon sellers with platform navigation, account setup, and issue resolution. Handled inquiries through phone, email, and chat, ensuring a positive seller experience and providing feedback for resource improvement.

Customer Support Account Management Communication Problem Solving Technical Skills Feedback Order Management

Assistance Coordinator for Special Projects

Assist and Assistance Concept, Inc.

Apr 2014 - Jun 2017 (3 years 2 months)

Gathered customer feedback through various channels and addressed concerns. Maintained accurate data for reporting and supported team initiatives to meet survey quotas.

Customer Feedback Data Management Communication Problem Solving Project Coordination Reporting Customer Service Teams

Ally Collections Specialist

Sykes Marketing Services, Inc.

Dec 2012 - Feb 2014 (1 year 2 months)

Managed collections for outstanding customer balances, negotiated payment arrangements, and documented interactions. Collaborated with customer service to resolve complex issues.