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Noran Eldeeb

@noraneldeeb

Customer Service Representative at Concentrix resolving complex tickets by phone and chat, with a strong First Contact Resolution rate.

Egypt

Message

What I'm looking for

I’m looking to transition into a Quality Assurance role where I can apply root-cause analysis and performance improvement, and provide impactful coaching to elevate agent quality and team success.

At Concentrix, I resolve complex customer tickets and handle inquiries by phone and chat, maintaining a high First Contact Resolution rate. I’ve been recognized as a top-performing agent within the account.

I’ve shared feedback with team leaders about trending customer issues, contributing to workflow updates that enhanced team efficiency. I’m interested in moving into Quality Assurance, applying root-cause analysis and performance improvement to help elevate agent quality.

As a freelance sculpture and resin artist, I delivered large-scale artistic projects using resin and sculpting techniques while handling client requirements and project timelines.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Concentrix

Jan 2025 - Present (1 year 9 months)

Recognized as a top-performing agent, maintaining peak KPIs and high First Contact Resolution rates. Resolved complex customer tickets via phone and chat, and collaborated with team leaders to improve workflows.

Zendesk Microsoft Office Customer Support Ticket Resolution Communication Skills Problem Solving Time Management

Freelance Sculpture & Resin Artist

Self Employed

Jan 2021 - Jan 2025 (4 years)

Delivered large-scale artistic projects using resin and sculpting techniques, demonstrating attention to detail and creative problem-solving. Managed client requirements and project timelines.

Sculpting Resin Art Creative Problem Solving Client Management Project Management