At Concentrix, I support Verizon Technical Support operations as a Subject Matter Expert, after working as a Customer Service Representative for Verizon customers.
As an SME, I coordinate daily operations and support multiple advisor groups. I coach advisors, monitor KPIs, and conduct quality calibrations.
I supported the Verizon campaign launch at Concentrix Kolkata and trained two new-hire waves, providing nesting support.
I’m certified in Verizon Care & Technical Support (Voice & Messaging) as an Agent and SME, and received the Best SME – Tech Support LOB award for Q4 2025.
