Open to opportunities

Noraiha Modia

@noraihamodia

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Motivated customer service professional with over 2 years of experience.

Malaysia

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a motivated customer service professional with over two years of experience in fast-paced environments. My expertise lies in utilizing CRM tools, problem-solving, and building rapport with clients to deliver high-quality service. I thrive in dynamic settings where adaptability and efficiency are key, and I am committed to enhancing customer experiences.

During my tenure at SCICOM (MSC) Berhad, I consistently maintained a 95%+ QA score, ranking among the top performers by providing empathetic and clear support. I effectively managed over 60 inquiries daily, utilizing CRM software to track customer data and proactively address issues. My experience at TAUK further honed my skills in managing customer calls and resolving account issues, ensuring a professional and friendly interaction with every client.

With a solid background in e-commerce and retail, I have developed a keen understanding of customer needs and the importance of delivering exceptional service. I am eager to bring my skills and dedication to a new role where I can continue to grow and contribute to a team focused on customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Consultant

Current

SCICOM (MSC) Berhad

Apr 2022 - Present (3 years 3 months)

Delivered exceptional customer service by managing 60+ daily inquiries via phone and email, significantly increasing efficiency and client satisfaction. Maintained a 95%+ QA score, consistently ranking among top performers by providing empathetic and policy-compliant support.

CRM Software Customer Service Troubleshooting Conflict Resolution

Customer Service Representative

TAUK

Oct 2023 - Present (1 year 9 months)

Managed over 70 daily customer calls, addressing inquiries, clarifying product offerings, and resolving account issues. Provided prompt and professional customer support with a friendly and patient attitude.

Customer Support Product Knowledge Problem Solving Customer Service

E-Commerce Virtual Assistant

OnlineJobs.ph

Aug 2019 - Present (5 years 11 months)

Provided day-to-day administrative support, which improved overall business efficiency. Collaborated with a team to build, manage, and optimize online store operations, including creating and optimizing product listings.

Administrative Support Product Listing Optimization

Retail Sales Associate and Cashier

Brich and Brac Trading Inc.

Sep 2016 - Present (8 years 10 months)

Anticipated customer needs, providing excellent customer service while upholding brand standards. Meticulously operated POS system transactions, including credit, cash exchanges, returns, and refunds, to ensure seamless and accurate cash flow.

Retail Sales Customer Service

Education

Degrees, certifications, and relevant coursework

Mindanao State University

Bachelor of Arts, Islamic History

Studied Islamic History at Mindanao State University, focusing on historical contexts and cultural impacts. Gained a comprehensive understanding of historical research and analysis.

Poblacion Polomolok National High School

High School Diploma, STEM

Completed the STEM (Science, Technology, Engineering, and Mathematics) strand at Poblacion Polomolok National High School. Developed foundational knowledge in scientific principles and mathematical concepts.