CPCristina Prosper
@cristinaprosper
Experienced Medical Secretary with a commitment to outstanding patient care.
United KingdomWhat I'm looking for
I am a highly skilled Medical Secretary/Receptionist with over 7 years of experience in private healthcare and legal administration. My proactive mindset and exceptional organizational abilities have allowed me to excel in delivering outstanding patient and client experiences. I am adept at handling sensitive medical data and coordinating healthcare appointments while efficiently liaising with multidisciplinary teams.
Throughout my career, I have been recognized for my ability to build rapport quickly with patients and colleagues alike, ensuring smooth daily operations within high-pressure environments. My experience includes serving as the first point of contact for patients at Nuffield Health Highgate Private Hospital and managing sensitive legal transcription at SSB Solicitors. I pride myself on my professionalism and discretion, always maintaining confidentiality and a respectful demeanor in medical settings.
Experience
Work history, roles, and key accomplishments
Medical Secretary / Receptionist
Nuffield Health Highgate Private Hospital
Jan 2023 - Present (2 years 4 months)
Acted as the first point of contact for patients, providing professional front-desk support and managing appointments, referrals, and payments using secure healthcare systems in line with GDPR. Supported clinicians and nurses with administrative tasks to ensure smooth clinic operations and excellent patient care.
Secretary / Audio Typist
SSB Solicitors
Jan 2022 - Dec 2023 (1 year 11 months)
Handled sensitive legal transcription and managed office communications and filing systems with confidentiality and accuracy. Provided professional front-of-house support, liaising with directors and high-profile clients to ensure exceptional service.
Receptionist / Administrator
Harley Street Fertility Clinic
Jan 2021 - Dec 2022 (1 year 11 months)
Served as a key liaison between patients, clinicians, and management, ensuring clear communication and smooth clinic operations. Handled invoicing, appointment bookings, and executive-level administrative support for the clinic director.
Call Handler
NHS 111 - Non Emergency Services
Jan 2018 - Dec 2021 (3 years 11 months)
Provided urgent medical advice and triage over the phone, assessing patient symptoms using NHS 111 clinical pathways. Ensured patients received appropriate care by directing them to the right services, maintaining calm and professionalism under pressure.
Education
Degrees, certifications, and relevant coursework
EPPING FOREST COLLEGE
ILEX CERTIFICATE FOR LEGAL SECRETARIES, Legal Secretarial
2009 - 2010
Completed training in legal audio/copy typing, terminology, and text processing. Developed skills in office procedures, client care, and filing systems within a legal environment.
EPPING FOREST COLLEGE
BTEC MEDIA STUDIES, Media Studies
2008 - 2009
Studied media production techniques, pre-production planning, and video/audio editing. Gained skills in scriptwriting, media research, advertising production, and digital graphics.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
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