At MDirector, I onboarded and trained clients including UN offices, public institutions, museums, Prosegur, and Indra through personalized sessions and webinars. I also advised clients on email strategies, automation, and feature adoption.
I managed Zendesk integrations with Jira and optimized tags, macros, workflows, and ticket categorization. I used Kibana and Postman for technical troubleshooting and incident escalation.
At MDirector, I managed email marketing campaigns from execution through monitoring, and designed and coded responsive email templates. I also resolved reported rendering and display issues across major email clients.
At Zankyou Weddings, I managed wedding provider accounts, onboarded new providers, and coordinated campaigns with Sales and other internal teams. I also supported clients by email and phone and created copy and content for mailings, banners, and other advertising products.
