noor karim
@noorkarim
Experienced hospitality professional specializing in branch operations, guest services, and admin.
PakistanWhat I'm looking for
I am an experienced hospitality professional with over 17 years in hospitality administration, tourism services, and office management, consistently delivering high standards of guest service and operational efficiency.
I have managed branch operations, reservations, billing and staff supervision using systems such as OperaOracle and MS Office, and have a proven record resolving guest issues and improving service delivery.
I am committed to reliability, adaptability and teamwork, and I seek roles where I can apply my leadership, training and operational skills to support organizational goals and enhance guest experience.
Experience
Work history, roles, and key accomplishments
Duty Manager
Pearl Tours
Jan 2025 - Present (9 months)
Manage overall branch operations including guest services, product and staff management, reservations, and tours; use Opera PMS for billing and guest assignments and resolve guest issues to maintain satisfaction.
Shift Incharge
Pearl Tours & Travels Pvt Ltd
Jul 2015 - Dec 2024 (9 years 5 months)
Oversaw daily hotel operations and front office management, supervised staff and shift schedules, handled billing and payment processing, and maintained high service and safety standards.
PHF&B Intern (Restaurant Manager)
Pearl Continental Hotel
May 2023 - Sep 2023 (4 months)
Assisted in food & beverage service and team coordination, supporting service delivery and maintaining high quality guest engagement during internship training.
PHFront Desk Officer
Pearl Continental Hotel
Jul 2009 - Jun 2015 (5 years 11 months)
Executed front desk operations including bookings, guest queries and complaints, coordinated with departments to ensure service quality, and managed administrative communications and reporting.
Education
Degrees, certifications, and relevant coursework
Shaheed Benazir Bhutto University
Bachelor of Arts, Political Science
2010 - 2012
Completed a Bachelor of Arts degree with a major in Political Science between August 2010 and September 2012.
Board of Intermediate and Secondary Education, Peshawar
Intermediate, Pre-Medical (FSc)
2006 - 2008
Completed Intermediate (FSc, Pre-Medical) studies from August 2006 to September 2008.
Board of Intermediate and Secondary Education, Peshawar
Matriculation, Science
2006 - 2008
Completed Matriculation in the Science stream with coursework concluding between July 2006 and August 2008.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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