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Syed Kazmi

@syedkazmi1

Administrative professional in hospitality and trading, handling hotel reservations, guest concerns, and office administration.

Pakistan

Message

At HelenEnterprises(Pvt.) Ltd., I worked as an Accountant, handling telephone and email inquiries, invoices, reports, and files. I also supported customer service and entered product records.

At HeavenHotel (Pvt) Ltd., I worked as a Sr. FrontOfficer. I handled digital reservations through Booking.com, Trip advisor, RL.com, and Staah.com, and managed room assignments and guest check-in and check-out.

At 73, I worked in FrontOffice(Duty Manager), managing rosters and duty operations and responding to resident and guest complaints. I also maintained official records and handled emails and phone calls.

My experience includes administrative support across trading and hospitality companies, along with a Diploma in Air Ticketing, a Diploma in C.I.T., and a Diploma in Graphics.

Experience

Work history, roles, and key accomplishments

Front Office Duty Manager

Jul 2018 - Jan 2020 (1 year 6 months)

Managed rosters and duty operations, handled resident and guest complaints, and maintained official records. Coordinated with departments and managed emails and phone calls.

Roster Management Duty Operations Complaint Management Coordination Record keeping Email Handling Phone Handling

Accountant

Helen Enterprises (Pvt.) Ltd.

Dec 2013 - Feb 2016 (2 years 2 months)

Handled telephone and email correspondence, billing invoices, reports, and file management. Managed public relations, customer service, and data entry for all product records.

Phone Handling Email Handling Billing Invoicing Reports File Handling Public Relations Customer Service Data Entry

Senior Front Officer

Heaven Hotel (Pvt) Ltd.

Feb 2017 - Present (9 years 8 months)

Managed digital reservations through Booking.com, Trip Advisor, RL.com, Staah.com, and emails. Handled check-in and check-out procedures, room assignments, and liaison between hotel departments.