
Ahsan Ghani
@ahsanghani
Guest Service Agent at Ramada Creek by Wyndham who handled guest check-ins, room requests, and complaint resolution.
What I'm looking for
At Ramada Creek by Wyndham, I welcomed guests and managed check-in and check-out, room allocations, special requests, and room changes.
I responded to guest inquiries and resolved complaints, coordinating with housekeeping and food and beverage teams to support timely service.
At Adept Academy, I managed front desk operations, fee collection, admissions guidance, and records. I also supported marketing activities and monitored digital campaigns.
At Genisys International, I managed digital marketing campaigns, handled telesales and customer follow-ups, and addressed customer complaints. I also worked as a shift lead supporting team performance.
Experience
Work history, roles, and key accomplishments
Guest Service Agent
Ramada Creek by Wyndham
Jan 2023 - Dec 2024 (1 year 11 months)
Welcomed guests and managed smooth check-in and check-out procedures. Handled room allocations, special requests, and resolved guest complaints professionally.
Front Desk In-Charge
Adept Academy
Jan 2021 - Dec 2023 (2 years 11 months)
Managed front desk operations, fee collection, admissions guidance, and record maintenance. Maintained attendance records and supported marketing activities.
Digital Marketing & Customer Support Executive
Genisys International
Jan 2019 - Dec 2021 (2 years 11 months)
Managed digital marketing campaigns across Facebook, Instagram, WhatsApp, and Google Ads. Performed telesales, handled customer complaints, and worked as shift lead.
Education
Degrees, certifications, and relevant coursework
University of Karachi
Bachelor of Arts, Arts
Pursuing a Bachelor of Arts degree.
PAF Askari College
Intermediate, Computer Science
Completed Intermediate in Computer Science.
MAGWBC School
Matriculation
Completed Matriculation.
Pakistan Institute of Hotel & Tourism Management
Diploma, Hotel Management
Completed a Diploma in Hotel Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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