Nonhlanhla Tshabalala

Handled high-volume inbound and outbound calls to collect outstanding payments by negotiating payment arrangements and resolving account discrepancies. Maintained accurate debtor records and updated internal systems with real-time payment information while following company and legal debt collection procedures.

Managed switchboard operations and front-office administration, supporting daily operational needs for visitors and corporate requests. Organized and filed tender documentation, processed staff timesheets, reported petrol card usage, and coordinated corporate travel bookings and itineraries.

Managed end-to-end debt collection, including invoicing and distribution of customer statements, while serving as a primary contact for payment and account queries. Maintained office records, updated the fixed asset register, handled multi-line switchboard and reception support for walk-in clients.

Delivered high-volume inbound customer service by resolving queries at first contact and escalating technical issues when required. Consistently met and exceeded internal performance metrics and service quality standards in a fast-paced call center environment.

Assisted students, visitors, and external customers with inquiries and provided essential daily administrative support to faculty. Operated the campus switchboard and supported front-desk and reception activities to ensure smooth campus operations.

Completed a National Certificate Vocational (NCV) in Office Administration, covering office administration and office data processing.

Completed technical certifications including MS Word, PowerPoint, and Access, office procedures and data capturing, and switchboard operation.