Zanele Mngoma

I’m an organized, proactive professional who brings strong customer service, administration, sales, and travel assistance experience. I’m comfortable managing busy workflows—answering calls, handling client inquiries, and supporting remote teams with clarity and speed.

As a Call Center Agent at Old Mutual (Jan 2021–Dec 2022), I managed high-volume inbound and outbound calls, resolved customer complaints, and provided accurate product and service information. I maintained detailed records of customer interactions and transactions, and I met and exceeded key performance metrics, including response time and customer satisfaction.

In my Customer Service & Sales Assistant role (Jan 2022–Dec 2024), I answered inbound calls, scheduled appointments, managed calendars, coordinated bookings, and advised clients on products and services to maximize satisfaction and sales. I also handled complaints, supported email management and documentation, and followed up to protect customer loyalty; later, as a Virtual Assistant & Travel Booking Assistant (Jan 2024–Dec 2025), I arranged travel itineraries, flight and accommodation bookings, and online reservations while coordinating communication through digital platforms.