Open to opportunities

Nomsa Mdakane

@nomsamdakane

Message

I deliver efficient customer support, sales, bookings, and query resolution across high-volume service environments.

South Africa

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve complex queries, build lasting client relationships, support sales, and contribute to customer satisfaction and brand reputation.

I've supported customers at Defy Appliances since 2018, booking service calls through phone, email, WhatsApp, Salesforce, and Avaya while coordinating technicians, warranties, claims, spare-part updates, and retailer queries.

Previously, I handled loan applications, settlements, arrears arrangements, and upselling at Capfin, conducted market research for Standard Bank through Plus 94 Research, and managed flight bookings and ticketing for South African Airways through Merchants. I bring more than seven years of experience resolving complex queries, maintaining accurate records, and delivering customer experiences across appliances, finance, aviation, and food services.

Experience

Work history, roles, and key accomplishments

Service Advisor

Defy Appliances

Oct 2018 - Dec 2025 (7 years 2 months)

Booked service calls via phone, email, and WhatsApp using Salesforce and Avaya. Coordinated technician appointments, updated job cards, and resolved customer queries.

Salesforce Avaya Customer Service Complaint Resolution Time Management

Customer Service Agent

Capfin (Southern View Finance)

Jan 2016 - Feb 2018 (2 years 1 month)

Responded to customer inquiries via phone, email, and fax. Handled loan applications, settlements, and arrears arrangements while upselling products and services.

Customer Service Sales Upselling Compliance