Open to opportunities

Diatleho Mpeke

@diatlehompeke

Message

Customer service professional specializing in U.S. campaigns, delivering empathetic, high-quality support.

South Africa

Message

What I'm looking for

I seek customer-focused roles supporting U.S. campaigns where I can use empathy, clear communication and problem-solving to improve customer outcomes and grow professionally.

I am a customer service professional with extensive experience supporting U.S. campaigns across airlines, retail, telecom and healthcare. I consistently deliver high-quality, empathetic service—booking and rescheduling flights, processing orders and refunds, managing device trade-ins, and assisting seniors with Medicare sign-ups.

I thrive in fast-paced, customer-focused environments and have a proven track record of resolving issues efficiently while maintaining excellent communication and problem-solving standards. I bring strong sales support, remote work experience, and multilingual abilities to enhance customer satisfaction and operational outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

USA Global Marketing

Feb 2025 - Aug 2025 (6 months)

Worked remotely on the U.S. Vista Medicare campaign assisting elderly customers to sign up for Medicare benefits and providing empathetic phone support.

Remote Support Elderly Care Communication Problem Solving Empathy Phone Support

Customer Service Agent

Ignition

May 2024 - Jan 2025 (8 months)

Supported U.S. DSI (EDM) campaign via inbound calls, managed contract device enquiries and trade-ins, and assisted customers with device replacements.

Customer Service Problem Solving Communication

Customer Service Agent

Merchant

Sep 2023 - Mar 2024 (6 months)

Managed U.S. Walmart inbound calls, assisted customers with adding items to carts, placing orders, and processed refunds and replacements for damaged items.

Order Processing Refunds Customer Support Inbound Communication Problem Solving Data Entry

Customer Service Agent

CCI

Jul 2022 - Jul 2023 (1 year)

Handled U.S. JetBlue campaign inbound calls, booked and rescheduled flights and resolved customer issues to maintain service quality for U.S. travelers.

Customer Support Scheduling Communication Problem Solving Empathy