Robyn Jacobs
@robynjacobs
I support customers through vehicle finance, account queries, and high-volume call centre service.
South AfricaWhat I'm looking for
I've supported WesBank customers with vehicle finance enquiries, loan applications, repayment queries, account management, and application updates.
I handle high volumes of inbound and outbound calls, maintain accurate customer and loan records, resolve complaints, and explain finance terms clearly. I've also worked with Natis requests, bank CRM systems, and account tagging while protecting confidential customer information.
At Aromatic Apothecary, I provided professional customer support, resolved product and account issues, updated customer records, and worked to call-handling, productivity, and quality standards.
My administrative experience at Bausch+Lomb includes switchboard support, data capturing, filing, database updates, customer follow-ups, and maintaining organised records. Alongside my customer service background, I hold a Diploma in Fine Arts and am looking to explore new roles.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Worked as Call Center Agent at WesBank.
Answering calls, assisting customers with enquires they have regarding their vehicle finance. Natis Request- Bank CRM system. Account Tagging. A Call Centre Agent in the car finance department for a bank plays a vital role in managing customer interactions, providing information, and facilitating the car loan process. Here are the key duties and responsibilities: Answer incoming calls and respond
Effectively communicating with customers in a professional and friendly manner. Handling a high volume of customer enquires whilst providing a high quality of service to each customer. Answering incoming calls from customers and addressing their inquiries or concerns. Initiating calls to follow up with customers, gather information, or provide updates. Providing assistance and support to customers
Effectively communicating with customers in a professional and friendly manner. Handling a high volume of customer enquires and providing high quality of service to each customer. Aiding and support to customers regarding products, services, or account information. Resolving customer complaints, issues, or technical problems effectively and effectively . These duties collectively ensure smooth ope
I answered the switchboards promptly and directed calls accurately or took down accurate messages. I was responsible for handing over all messages to the relevant individuals. Data capturing. Filling was done on time and correctly according to the company’s needs. All administration is done to the best of my ability. Updating of client information on a daily bases. Calling on customers for informa
Education
Degrees, certifications, and relevant coursework
Abbotts Colleges
BrandCliU Private House
Grade 8-9
Brandcliff House Private School
University of Johannesburg
Master's Degree, Fine/Studio Arts
University of Johannesburg
Diploma Fine Arts
2012 - 2014
Stadio School of Fashion
2010 - 2011
University of Johannesburg
Diploma in Fine Arts, Fine Arts
2012 - 2014
Pursued a Diploma in Fine Arts, developing artistic skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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