Patricia Malaka
@patriciamalaka
Experienced customer service consultant with a background in tourism.
What I'm looking for
As a dedicated customer service consultant, I bring a wealth of experience in communication and administration, particularly within the tourism sector. My journey has equipped me with the skills necessary to effectively engage with clients and resolve their inquiries, ensuring a high level of satisfaction. I am passionate about delivering exceptional service and am always eager to learn and adapt to new challenges.
Throughout my career, I have held various roles that have honed my abilities in data capturing and market research. My recent position as a Field Interviewer with Plus 94 Research allowed me to develop my interviewing skills while capturing valuable data. Additionally, my time as a Data Capturer with MSF/Doctors Without Borders provided me with the opportunity to contribute to important health initiatives during the pandemic. I am now looking to leverage my skills in a dynamic environment where I can continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Field Interviewer
Plus 94 Research
Jun 2023 - Aug 2023 (2 months)
Conducted interviews with respondents and captured data for market research purposes.
Data Capturer
MSF/Doctors Without Borders
Jan 2021 - Nov 2020 (-1 years 10 months)
Captured data of coronavirus patients, contacted and traced patients, and compiled daily reports.
Travel Agent Intern
Southern African Rustenburg Travel
Nov 2011 - May 2012 (6 months)
Answered customer queries, booked airline tickets and accommodation, and managed filing documents.
Numerator Supervisor
Statistics South Africa
Feb 2012 - Feb 2012 (0 months)
Supervised numerators, conducted interviews, captured data, and submitted daily reports.
Customer Service Agent
Geelhout Spar
Jan 2010 - Sep 2011 (1 year 8 months)
Assisted customers at pay points and answered customer queries.
Customer Service
Steers Restaurant
Nov 2007 - Nov 2008 (1 year)
Took orders over the phone and resolved customer queries while managing stock.
Education
Degrees, certifications, and relevant coursework
Vaal University of Technology
Diploma, Tourism Management
2005 - 2013
Completed a Diploma in Tourism Management, focusing on various aspects of the tourism industry, including customer service and management practices.
St James Anglican High School
High School Certificate, General Education
2001 - 2002
Achieved a High School Certificate (Matric) with subjects including Accounting, English, Commerce, Sesotho, Development Studies, and Religious Knowledge.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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