Open to opportunities

Nomfundo Gigaba

@nomfundogigaba

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Detail-oriented Junior IT Support Specialist focused on technical assistance.

South Africa

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to enhance my technical skills in a supportive environment.

I am a Junior IT Support Specialist with a strong focus on delivering efficient technical assistance within the software development industry. My experience includes diagnosing, troubleshooting, and maintaining IT systems to ensure optimal performance. I am committed to enhancing user satisfaction by providing prompt, reliable, and effective support.

During my tenure at Inzalo Utility Systems, I performed routine maintenance tasks, monitored system performance, and assisted internal staff with troubleshooting problems. I have collaborated with software developers to set up and maintain development environments, ensuring seamless operations and continuous improvement. My proactive and collaborative approach has allowed me to contribute effectively to team dynamics.

Experience

Work history, roles, and key accomplishments

Junior IT Support Specialist

Inzalo Utility Systems

Nov 2021 - Present (3 years 6 months)

Provided comprehensive IT support, including routine system maintenance, performance monitoring, and troubleshooting for internal staff. Collaborated with software developers to set up environments, support deployments, and diagnose application issues, ensuring seamless operations.

Maintenance Troubleshooting Software Deployment Documentation Incident Response Collaboration Performance Monitoring

IT Learnership

ALX Africa

Nov 2020 - Present (4 years 6 months)

Offered basic technical support to end-users, assisting with hardware and software installation, configuration, and maintenance. Gained exposure to server setup, software development methodologies, and data backup procedures while collaborating with team members.

Technical Support Software Configuration Data Backup Communication Troubleshooting

Sales Assistant

Fragrance Boutique

Apr 2018 - Present (7 years 1 month)

Provided excellent customer service by responding to inquiries, processing sales orders, and addressing customer concerns. Maintained accurate records of stock and customer information, ensuring efficient order fulfillment and product availability.

Customer Service Inventory Management Product Knowledge Customer Relationship Management Communication order fulfillment

Administrative & Sales Assistant

Glitter Princess

Jul 2015 - Present (9 years 10 months)

Managed administrative tasks, including organizing files and developing team communications, while also contributing to sales efforts. Maximized customer engagement and satisfaction, collaborated on budgets, and implemented strategies to increase sales.

Administrative Support Sales Strategy Customer Engagement Budgeting Team Collaboration Prioritization