Open to opportunities

Thobile Ngcobo

@thobilengcobo

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Aspiring IT professional with strong technical support skills.

South Africa

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What I'm looking for

I am looking for a dynamic IT role that offers growth opportunities and challenges, where I can apply my technical skills and contribute to team success.

I am a dedicated IT professional with a BSc in IT and a passion for technology. My experience as a Junior Software and Technical Support specialist at Alasia Marketing has equipped me with the skills to provide first-line support for hardware, software, and network issues. I thrive on troubleshooting and resolving technical problems, ensuring that users receive the assistance they need promptly and effectively.

Throughout my career, I have demonstrated my ability to maintain and update systems, manage incidents, and assist users with software installations and updates. My commitment to security compliance and documentation has helped ensure that all systems are secure and well-documented. I also have experience in website development, having designed a website for a local business, showcasing my versatility in the IT field.

Experience

Work history, roles, and key accomplishments

Junior Software and Technical Support

Alasia Marketing

Feb 2023 - Feb 2024 (1 year)

Provided first-line technical support for hardware, software, and network issues. Responsibilities included system maintenance, troubleshooting, user assistance, and incident management. Ensured data security and compliance while maintaining detailed documentation.

Technical Support Troubleshooting Active Directory Incident Management Maintenance Documentation Security Compliance

Receptionist/Office Administrator

SGRP MERIDIAN

Nov 2015 - Nov 2017 (2 years)

Managed front desk operations including greeting visitors, handling phone calls, scheduling appointments, and providing administrative support. Ensured efficient office management and maintained accurate records.

Appointment Management Administrative Support Customer Service Data Entry Communication Time Management Problem Solving

Floor Manager

The Glenwood Bakery

Apr 2013 - Nov 2015 (2 years 7 months)

Oversaw daily operations including staff recruitment, training, and supervision. Managed inventory, planned menus, and promoted the business while ensuring high levels of customer satisfaction.

Inventory Management Customer Service Problem Solving Marketing Administration Leadership Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Richfield Graduate Institute of Technology

Bachelor of Science, Information Technology

2022 - 2025

Activities and societies: Engaged in website development and provided training on IT systems and software applications.

Pursuing a Bachelor of Science in Information Technology, focusing on technical skills, system maintenance, and software installation. The program includes training in data backup, recovery, and security compliance, preparing students for various IT roles.

SGRP Meridian

Diploma in Office Administration, Office Administration

2015 - 2017

Acquired skills in office administration and customer service, focusing on front desk management, telephone handling, and appointment scheduling. This program prepared students for roles in administrative support and customer interaction.

MSC College

Certificate in IT, Information Technology

2010 -

Completed a Certificate in IT, which included foundational knowledge in various IT disciplines and practical skills necessary for entry-level positions in the technology sector.