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Nolwenn RozéNR
Open to opportunities

Nolwenn Rozé

@nolwennroz

Customer care specialist combining technical troubleshooting and platform operations to resolve issues fast.

Zimbabwe
Message

What I'm looking for

I’m looking to grow in customer support and operations, using my technical troubleshooting, platform management, and project skills to deliver fast resolutions and reliable service.

I’m a Customer Care Specialist focused on resolving complex issues quickly and professionally. I manage email queues and customer accounts while troubleshooting technical problems for the Omni-pod insulin pump and Omni-pod application.

In my roles, I also take ownership of product orders and delivery issues across multiple markets, while supporting customers effectively through clear, attentive communication. I’m comfortable handling reported files and platform-related problems, and I work methodically to keep operations running smoothly.

Beyond operations and customer care, I bring a creative, structured mindset from film and lighting work—producing and managing small teams, coordinating production tasks, and translating artistic concepts into concrete deliverables. I enjoy collaborative environments as well as independent problem-solving.

Experience

Work history, roles, and key accomplishments

Teleperformance logoTE

Customer Care Specialist

Sep 2023 - Jan 2025 (1 year 4 months)

Provided back-office customer care support, managing email queues, customer accounts, and client orders. Resolved technical issues and troubleshot the Omni-pod insulin pump and application, including order and delivery support for multiple markets.

FL

Food Bank Volunteer

Food Bank London

Jan 2017 - Jan 2020 (3 years)

Collected donations and stored goods, then distributed food and goods to people in need. Built experience working with customers and maintaining organized stock and storage.

GT

Lighting Designer

Greenwood Theater

Jan 2023 - Present (3 years 7 months)

Designed and managed the lighting for three representations of Shakespeare’s The Tempest for a London Greenwood Theatre production. Coordinated with a large team across artistic roles to deliver a coherent final project.

OU

Production Assistant / Location Manager

Outsider

Apr 2021 - Present (5 years 4 months)

Assisted the producer with production tasks including documents, catering, and equipment management. Served as location manager, scouting and managing shooting locations and overseeing a 30-person crew under COVID-19 regulations.

Education

Degrees, certifications, and relevant coursework

Utrecht University logoUU

Utrecht University

Master of Arts, New Media and Digital Culture

2023 - 2025

Master’s degree in New Media and Digital Culture, focusing on digital platforms and human-computer interactions. Completed study leading to an MA from Utrecht University.

King's College London logoKL

King's College London

Bachelor of Arts, Film Studies

2020 - 2023

Grade: 2:1 (with honours)

Bachelor’s degree in Film Studies with a 2:1 (with honours). Graduated from King’s College London in 2023.

Tech stack

Software and tools used professionally

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