Nolwenn Rozé
@nolwennroz
Customer care specialist combining technical troubleshooting and platform operations to resolve issues fast.
What I'm looking for
I’m a Customer Care Specialist focused on resolving complex issues quickly and professionally. I manage email queues and customer accounts while troubleshooting technical problems for the Omni-pod insulin pump and Omni-pod application.
In my roles, I also take ownership of product orders and delivery issues across multiple markets, while supporting customers effectively through clear, attentive communication. I’m comfortable handling reported files and platform-related problems, and I work methodically to keep operations running smoothly.
Beyond operations and customer care, I bring a creative, structured mindset from film and lighting work—producing and managing small teams, coordinating production tasks, and translating artistic concepts into concrete deliverables. I enjoy collaborative environments as well as independent problem-solving.
Experience
Work history, roles, and key accomplishments
Provided back-office customer care support, managing email queues, customer accounts, and client orders. Resolved technical issues and troubleshot the Omni-pod insulin pump and application, including order and delivery support for multiple markets.
Food Bank Volunteer
Food Bank London
Jan 2017 - Jan 2020 (3 years)
Collected donations and stored goods, then distributed food and goods to people in need. Built experience working with customers and maintaining organized stock and storage.
Supported operations and community work, including recruiting freelancers by scouting candidates, interviewing them, and evaluating language skills. Managed platform and projects for multiple regions and coordinated freelancer deadlines and operational issues.
Lighting Designer
Greenwood Theater
Jan 2023 - Present (3 years 7 months)
Designed and managed the lighting for three representations of Shakespeare’s The Tempest for a London Greenwood Theatre production. Coordinated with a large team across artistic roles to deliver a coherent final project.
Producer (Co-Director)
Don't Forget to Smile
Dec 2021 - Present (4 years 8 months)
Produced and co-directed a short film with a team of five. Wrote the script and designed and managed the film lighting.
Production Assistant / Location Manager
Outsider
Apr 2021 - Present (5 years 4 months)
Assisted the producer with production tasks including documents, catering, and equipment management. Served as location manager, scouting and managing shooting locations and overseeing a 30-person crew under COVID-19 regulations.
Education
Degrees, certifications, and relevant coursework
Utrecht University
Master of Arts, New Media and Digital Culture
2023 - 2025
Master’s degree in New Media and Digital Culture, focusing on digital platforms and human-computer interactions. Completed study leading to an MA from Utrecht University.
King's College London
Bachelor of Arts, Film Studies
2020 - 2023
Grade: 2:1 (with honours)
Bachelor’s degree in Film Studies with a 2:1 (with honours). Graduated from King’s College London in 2023.
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Nolwenn?
You can contact Nolwenn and 90k+ other talented remote workers on Himalayas.
Message NolwennGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
