Open to opportunities

Nolbert Mora

@nolbertmora

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Bilingual sales and customer operations leader who drives remote, measurable growth in U.S. markets.

Venezuela

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What I'm looking for

I’m looking for a fully remote U.S.-based role where bilingual communication and strong follow-through drive measurable results—owning lead follow-up, appointment setting, CRM documentation, and customer retention with accountable coaching and process discipline.

I’m a bilingual English-Spanish sales professional with 10+ years in the U.S. market, specializing in deep lead follow-up, appointment setting, objection handling, and full-cycle closing—without franchise support or inbound brand traffic. As a Finance Manager in South Florida, I closed up to 60 financed units/month by owning the finance & delivery pipeline: credit presentation, upsell, contract execution, and post-sale documentation.

I also served as a Sales Manager / Sales Consultant, building deals from first contact through outreach, follow-up, or walk-ins, closing up to 33 units/month. I supervised 4–6 reps, coached sales teams on handoff standards and process discipline, and managed CRM documentation and customer retention through phone/email/chat support to keep deals moving and results consistent.

Experience

Work history, roles, and key accomplishments

Finance Manager

Independent Pre-Owned Dealerships

Jan 2019 - Jan 2024 (5 years)

Managed the full finance and delivery pipeline for independent South Florida dealerships, closing up to 60 financed units per month while protecting margin with ~$3,000 minimum gross profit per unit. Handled financing objections, supervised sales teams (4–6 reps), and ensured process compliance through structured documentation and handoff standards.

Deal Closing Objection Handling Pipeline Management Sales Coaching Margin

Sales Manager / Sales Consultant

Independent Pre-Owned Dealerships

Jan 2015 - Jan 2019 (4 years)

Built and managed full-cycle lead follow-up in independent South Florida dealerships, averaging 33 units per month through outreach, follow-up, and walk-ins. Promoted to Sales Manager, supervised 4–6 reps, and drove appointment show rates using phone/email/text follow-up and daily volume and gross-profit accountability.

Inside Sales Lead Follow Up Appointment Setting Objection Handling Pipeline Management Sales Team Supervision Appointment Show Rate Management

Operations Manager

Hospitality & Service Industry

Jan 2013 - Jan 2015 (2 years)

Managed daily operations, scheduling, and service recovery, coordinating teams and resolving customer or service escalations to restore service outcomes. Developed core conflict-resolution and team-coordination skills through hands-on operational support.

Operations Management Scheduling Service Recovery Conflict Resolution Team Coordination Customer Escalation Customer Service Operations