Nokuzola Matroos
@nokuzolamatroos
I am an experienced financial services professional in collections and customer care.
South AfricaWhat I'm looking for
I am a friendly, approachable financial services professional with 10 years' experience in collections, credit management, and customer-facing roles.
As a Financial Wellness Consultant and collections agent, I assisted clients with consolidation loans and contacted creditors for settlement letters. I arranged payment plans and removed approved applicants from debt review, often working remotely.
I bring strong communication, active listening, empathy, and problem-solving skills, and I thrive working both collaboratively and independently to deliver calm, honest, professional service that resolves client financial challenges.
Experience
Work history, roles, and key accomplishments
Financial Wellness Consultant
Zigo Credit Management Boutique
Jan 2023 - Jan 2024 (1 year)
Assisted clients with consolidation loan applications, liaised with creditors to obtain settlement letters, and removed approved clients from debt review while working remotely for head office in another province.
Collections Agent
Woolworths Financial Services
Jan 2021 - Jan 2022 (1 year)
Worked in an outbound collections team, arranged client payment plans and built rapport while working from home during the COVID period.
Sales Agent
Goup Retail Mass Marketing
Jan 2019 - Present (6 years 7 months)
Sold funeral cover, life cover and investment solutions and managed incoming calls with seamless transfers to client services for additional enquiries.
Education
Degrees, certifications, and relevant coursework
False Bay TVET College
N5 / N4, Customer Service; Human Resources; Telephone Etiquette
2024 -
Activities and societies: Computer literate
Completed N5 coursework in Customer Service and Human Resources and N4 Telephone Etiquette at False Bay TVET College in 2024.
Fundani High School
Grade 12, High School
2003 -
Grade: Grade 12
Completed Grade 12 at Fundani High School in 2003.
Availability
Location
South AfricaAuthorized to work in
Job categories
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