At Immuta, I own the post-sale customer success lifecycle for regulated enterprise accounts using a data security and access control platform. I build adoption plans that guide customers from deployment to everyday use of attribute-based access control and AI-driven policy automation.
I use governance, usage, and risk data to identify adoption gaps and retention risks, and bring those insights into renewal planning, QBRs, and expansion conversations. I also work with financial services and public sector teams to operationalise policy-based access and privacy-by-design.
At Citibank, I advised on an AI-driven transformation programme and developed data lineage and risk-tracing frameworks that reduced regulatory training gaps by 30% and improved time-to-productivity by 25%. I also built governance dashboards and supported adoption of core platforms.
At Dataiku, I drove AI/ML platform adoption across enterprise customers, achieving 90%+ renewal rates and improving engagement by 40%. I also created AI maturity assessments, executive dashboards, and training programmes that made technical concepts practical for customer teams.
