Open to opportunities

Noelle Zoe Young

@noellezoeyoung

Message

Dedicated customer service manager with a flair for writing.

United States

Message

What I'm looking for

I seek a supportive work environment that values family and professional growth.

I am a seasoned professional with extensive experience in customer service management and freelance writing. My journey has been marked by a commitment to excellence and a passion for helping others. I have successfully managed multiple store locations, demonstrating my ability to lead teams, enhance customer satisfaction, and drive sales growth. My tenure at Top Star Express is particularly noteworthy, where I achieved a 6% year-over-year increase in merchandise sales from 2021 to 2025.

In addition to my management skills, I am a talented freelance writer, specializing in various forms of writing, including copywriting, blogging, and children's fiction. My educational background in Technical Writing and American/European Literature has equipped me with the skills to produce high-quality content that resonates with diverse audiences. I take pride in my ability to communicate effectively and build strong relationships, both with customers and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

Top Star Express

Apr 2021 - Present (4 years 4 months)

Managed three separate locations, overseeing financial records, staffing, scheduling, hiring, and training. Grew merchandise sales by an average of 6% year over year and coordinated team-building initiatives.

Financial Management Staffing Scheduling Training Marketing Merchandising Sales Growth Team Building Microsoft Office

Current

PR Manager

Current

Girasole Beauty

Mar 2019 - Present (6 years 5 months)

Managed public relations, including booking appointments and aiding in product production. Designed labels and promotional flyers, wrote product literature, and conducted market research.

Public Relations Graphic Design Content Writing Market Research Sales Event Planning

Current

Freelance Writer

Current

Fiverr/Upwork/AWAI Networking

Nov 2017 - Present (7 years 9 months)

Provided freelance writing services including copywriting, ad copying, copy editing, and blogging. Specialized in various genres such as poetry, song lyric writing, ghostwriting, and children's fiction.

Copywriting Ad Copying Copy Editing Poetry ghostwriting Storytelling Voice Over Scheduling

Assistant Manager

Topstar Express

Mar 2019 - May 2021 (2 years 2 months)

Managed smooth shifts, handled stocking, product placement, and order fulfillment. Provided customer service, made swift decisions, and managed daily deposits.

Stocking Order Placement Customer Service Multitasking Inventory Management

Assistant Manager

Speedway

Jul 2018 - Mar 2019 (8 months)

Hired for overnight shifts, which included baking and preparing Dunkin products, handling paperwork, and lottery counting. Provided customer service, worked registers, and trained other employees.

Baking Food Preparation Lottery Management Customer Service

General Manager

Dunkin Donuts/ Next Gen Dunkin

Nov 2017 - Jul 2018 (8 months)

Progressed rapidly from overnight baker to general manager, overseeing schedules, daily paperwork, and all aspects of food and drink preparation. Assisted in training new teams and grand openings.

General Management Scheduling Baking Food Preparation Grand Opening Support Leadership

Regional Manager

Lukoil

May 2017 - Nov 2017 (6 months)

Managed regional operations, addressing customer inquiries and complaints in person and via phone. Responsible for store opening and closing procedures, including cash handling and bank deposits.

Regional Management Customer Service Deposits Display Maintenance Product Education Team Motivation

Overnight Stocker

Giant

Dec 2016 - Jan 2017 (1 month)

Worked part-time as an overnight stocker, responsible for stocking and blocking shelves, renewing price tags, and maintaining store cleanliness. Ensured accurate product placement and organization.

Shelf Management Price Tagging Store Cleanliness Inventory Management

Floor Management

Speedway

Jan 2016 - Jan 2017 (1 year)

Managed floor operations, addressing customer questions and complaints, and handling store opening and closing procedures. Maintained visually appealing displays and educated customers on product offerings.

Floor Management Customer Service Display Maintenance Product Education Team Leadership

Education

Degrees, certifications, and relevant coursework

Virginia Wesleyan University

Certificate, Classical Voice

2017 - 2018

Activities and societies: Vox Vera (top chamber ensemble choir)

Studied for one year in Vox Vera, a top chamber ensemble choir with a 1.12% acceptance rate. Studied under renowned Soprano Voice, Billye B. Youmans.

Moravian College

Bachelor of Arts, Technical Writing and American/European Literature

2014 - 2018

Grade: Summa Cum Laude

Activities and societies: Several local/regional publications (East Penn Press, The Morning Call-Bucks County); amateur pieces published regionally (copywriting, poetry, children’s fiction)

Graduated Summa Cum Laude with a BA in Technical Writing and American/European Literature. Also completed an undergraduate in Classical Voice and Music Education. Studied Copywriting, Ad Copying, Copy Editing, and Market Expertise.

Quakertown Community High School

High School Diploma, General Studies

2010 - 2014

Activities and societies: Bucks County Technical Studies program (culinary arts), classical music studies

Graduated with a 3.93 GPA. Studied branches of music and the arts, and completed college courses in Entry Level Music Education, Graphic Design Basics, and Modern Photography. Spent Freshman year involved in the Bucks County Technical Studies program for culinary arts, later pursuing classical music studies.