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Kiamber Justice

@kiamberjustice

Freelance writer creating blog posts, articles, and promotional copy, with remote customer support experience at Telemainia.

United States

Message

What I'm looking for

I’m interested in joining an organization committed to quality and efficient service, where I can contribute my experience in customer care, content management, and administrative support.

As a Freelance Writer, I research, draft, and edit blog posts, articles, and promotional copy for diverse clients. I work directly with clients to establish project goals, match brand tone, and deliver polished content.

At Telemainia, I handled customer inquiries by phone, email, and text while managing appointment calendars. I also resolved customer issues and answered questions, maintaining high satisfaction ratings.

Experience

Work history, roles, and key accomplishments

Current

Freelance Writer

Current

Self-Employed

Jan 2026 - Present (9 months)

Research, draft, and edit engaging digital content for diverse clients. Collaborate with clients to establish project goals and deliver polished content within tight deadlines.

Freelance Writing Editing Proofreading Digital Content Strategy Blog Writing Article Writing Brand voice adaptation Copywriting Topic Research Client Communication Time Management

Phone Operator / Customer Service Representative

Telemainia

Mar 2021 - Nov 2025 (4 years 8 months)

Served as primary point of contact for customer inquiries, handling inbound and outbound calls, emails, and text messages. Managed client appointment calendars and resolved customer issues, maintaining high satisfaction ratings.

Customer Service Inbound Calls Outbound Calls Email Support Text Messaging Appointment Scheduling Calendar Management Active Listening Conflict Resolution Client Relationship Building High Volume Call Management

Crew Member & Cashier

Wendy's (Saren Restaurants, Inc.)

Apr 2019 - Jan 2021 (1 year 9 months)

Delivered fast, friendly, and accurate customer service in a high-pressure environment. Managed cash drawers, processed payments, and reconciled daily transactions with zero errors.

Customer Service Cash Handling Payment Processing Food Preparation stock replenishment safety standards Sanitation Teamwork

Custodian / Janitor

Diversified Maintenance

Aug 2017 - Jan 2019 (1 year 5 months)

Maintained facility cleanliness by sweeping, mopping, vacuuming, and operating industrial cleaning equipment. Ensured building safety and security, checking door locks and reporting maintenance issues.

Cleaning Sanitation Industrial Cleaning Equipment Inventory Management Safety Procedures Maintenance Reporting

Cashier

Popeyes Restaurant

Mar 2013 - Jul 2015 (2 years 4 months)

Greeted guests warmly, processed transactions accurately, and resolved customer complaints with patience and care. Balanced cash registers and maintained clean dining and service areas.

Customer Service Cash Handling Transaction Processing Conflict Resolution Cash Register Balancing Health Standards Cleanliness