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Noel Glasford

@noelglasford

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Detail-oriented IT Support Specialist with extensive troubleshooting experience.

United Kingdom

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What I'm looking for

I am looking for a dynamic IT environment where I can leverage my problem-solving skills and technical expertise.

I am a technically proficient IT Support Specialist with a strong foundation in troubleshooting complex technical issues and optimizing system performance. With extensive experience in 2nd and 3rd line support, I have honed my skills in network management, system administration, and cloud computing. My ability to collaborate with cross-functional teams and implement effective solutions has consistently improved infrastructure resilience and operational efficiency.

In my recent role as a Remote Centre Operator Technician at Hawkeye Innovation, I provided advanced technical support, monitored live IT operations, and documented best practices for knowledge-sharing. Previously, as an IT Technician Level III at the Board of Education in St. John’s, Antigua, I successfully managed Active Directory and network security configurations while spearheading initiatives that enhanced system adaptability and performance. My commitment to delivering high-level support and ensuring system stability has been a hallmark of my career.

Experience

Work history, roles, and key accomplishments

Remote Centre Operator Technician

Hawkeye Innovation

Jun 2024 - Jun 2024 (0 months)

Provided advanced troubleshooting and technical support for remote systems, ensuring seamless performance. Monitored live IT operations, identifying and resolving critical technical issues. Assisted in implementing software updates and system fixes, minimising downtime and operational disruptions.

Troubleshooting Technical Support System Monitoring Documentation system updates

IT Technician Level III

Board of Education

Sep 2018 - May 2024 (5 years 8 months)

Delivered 2nd and 3rd line IT support, resolving escalated incidents and ensuring system stability. Managed Active Directory, Group Policies, and network security configurations. Conducted in-depth troubleshooting of hardware, software, and network issues to improve performance and reliability.

3rd Line Support Active Directory Network Security Troubleshooting

Education

Degrees, certifications, and relevant coursework

Colorado Technical University

Associate of Science, Information Technology

Achieved an Associate of Science in Information Technology, focusing on foundational IT skills and principles.

University of Greenwich

Master of Science, Data Science

Pursued a Master of Science in Data Science, focusing on data analysis, machine learning, and statistical methods to derive insights from complex datasets.

Colorado Technical University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology with a focus on Network Management, covering essential IT skills and network infrastructure.