Open to opportunities

Noe Andrade

@noeandrade

Message

I coordinate customer operations, dispatch, and VIP service experiences across remote, fast-paced teams.

Mexico

Message

What I'm looking for

I'm looking for a remote operations, customer success, scheduling, or administrative support role where I can coordinate workflows, resolve service challenges, support clients, and contribute to efficient cross-functional teams.

I've coordinated customer operations and high-value client experiences across home services, government programs, hospitality, and aviation-related travel.

At Drainzilla Plumbing, I coordinated about 20 residential appointments each day, dispatching technicians and adjusting schedules around emergencies, travel efficiency, and customer priorities.

With the Foundation for California Community Colleges, I supported roughly 30 customers daily on California SUN Bucks eligibility and enrollment, resolving cases while meeting quality and First Call Resolution goals.

At Grupo Posadas, I managed approximately 80 VIP members, coordinating personalized domestic and international travel and resolving disruptions with hotels, airlines, and vendors. I also deliver customized virtual English instruction for adult learners.

Experience

Work history, roles, and key accomplishments

Scheduling and Dispatch

Drainzilla Plumbing

Mar 2026 - Jul 2026 (4 months)

Coordinated approximately 20 residential service appointments daily, balancing technician availability, emergency requests, travel efficiency, and customer priorities. Dispatched technicians, monitored schedules, and proactively adjusted workflows to support efficient daily operations.

Scheduling Dispatch Workflow Management Customer Service ServiceTitan Jobber WORKIZ