I am a bilingual customer experience and operations professional with 10+ years of experience supporting clients, managing relationships, building processes, and solving problems in fast-paced environments.
My career has been built around helping people succeed. At Conect Ingles, I managed the full customer journey for 187 international students, supporting them from enrollment through travel coordination, payments, accommodations, and ongoing support. As the founder of Ooh La Lashes, I built and scaled a multi-location business generating approximately $160K USD in annual revenue, while managing operations, customer experience, team training, and employee development.
More recently, I have worked in remote sales and CRM-based roles, managing high-volume outreach, lead communication, appointment coordination, and follow-up processes.
I’m passionate about customer success, client relationships, process improvement, and finding ways to make experiences smoother for both customers and teams. I’m interested in remote opportunities where I can combine communication, organization, problem-solving, and operational skills to help a company and its customers grow.
