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noah hassane hojeige

@noahhassanehojeige

Customer service professional at Desjardins General Insurance who reviewed accounts and made policy reinstatement decisions.

Canada

Message

What I'm looking for

I’m interested in remote positions.

At Desjardins General Insurance, I supported members across several Canadian provinces in French and English, handling questions about billing, payments, and documents.

I reviewed accounts with outstanding balances, followed up with clients, and made decisions about reinstating auto, home, and commercial insurance policies according to established procedures.

I also worked as an Interviewer and Research Agent at AD HOC RECHERCHE, LÉGER MARKETING, and MAISON DE RECHERCHE SOM, conducting surveys and entering responses into computerized databases.

Earlier, I supported customers at VIDÉOTRON — CANADA and advised clients on insurance and financial services at INDUSTRIELLE ALLIANCE. I’m interested in remote positions and bring experience in customer support, insurance, and financial services.

Experience

Work history, roles, and key accomplishments

National Agent – Collections Department

Desjardins General Insurance

Jan 2022 - Jan 2026 (4 years)

Provided telephone support to Desjardins members across several Canadian provinces in French and English. Handled billing, payment arrangements, and account reviews, and made decisions on policy reinstatement per procedures.

Customer Service Billing Payment Arrangement Case Review Procedural Compliance Active Listening French English Cross Department Collaboration

Interviewer and Research Agent

Ad Hoc Recherche

Jan 2020 - Jan 2022 (2 years)

Conducted surveys and collected data for market research and public opinion studies. Contacted individuals and businesses, explained survey objectives, and entered responses into databases.

Data Collection Survey Market Research Communication Skills Data Base Entry

Interviewer and Research Agent

Léger Marketing

Jan 2020 - Jan 2022 (2 years)

Conducted surveys and collected data for market research and public opinion studies. Contacted individuals and businesses, explained survey objectives, and entered responses into databases.

Data Collection Survey Market Research Communication Skills Data Base Entry

Interviewer and Research Agent

Maison de Recherche SOM

Jan 2020 - Jan 2022 (2 years)

Conducted surveys and collected data for market research and public opinion studies. Contacted individuals and businesses, explained survey objectives, and entered responses into databases.

Data Collection Survey Market Research Communication Skills Data Base Entry

Insurance and Financial Services Advisor

Industrielle Alliance

Jan 2019 - Dec 2019 (11 months)

Conducted prospecting calls, assessed client needs, and recommended suitable insurance products. Followed up on sales activities, supported client retention, and prepared weekly reports.

Prospecting Client Needs Assessments Insurance products Sales follow ups Customer Retention Reporting

Customer Service Representative

Vidéotron

Jan 2019 - Dec 2019 (11 months)

Answered inbound calls, assessed customer needs, and recommended appropriate solutions. Used Novéo, Helix, and Vidéotron.com tools to process customer requests.

Customer Service Inbound Calls Problem Solving Novéo Helix Vidéotron.Com

Distribution Clerk

TransForce

Jan 2017 - Jan 2019 (2 years)

Sorted, scanned, and identified parcels according to destination and shipping requirements. Organized shipments for transport, assisted with delivery operations, and supported the supervisor with daily tasks.

Sorting Scanning Shipping Logistics Organization