Wali Khan
@walikhan3
I resolve complex customer cases across insurance, technical support, and client service environments.
CanadaWhat I'm looking for
At Desjardins Insurance, I manage 30–35 sensitive group insurance cases each day, guiding healthcare, dental, travel, disability, and life claims from intake to resolution. I simplify policy language, resolve disputes fairly, and coordinate with internal teams on escalated cases.
Previously, at Concentrix, I resolved 1,500+ technical support cases with a 90%+ customer satisfaction rating and reduced escalations by 70–80%. Across customer experience, account reconciliation, and CRM campaign work, I’ve built trusted client relationships through clear communication, sound judgment, and responsive service.
Experience
Work history, roles, and key accomplishments
Take full ownership of 30–35 complex and sensitive insurance cases per day, from intake through final resolution. Exercise independent judgment to resolve high-stakes claim disputes and coordinate with internal stakeholders.
Education
Degrees, certifications, and relevant coursework
Brock University
Bachelor of Arts, Social Sciences
Bachelor of Arts in Social Sciences with a minor in Economics from Brock University, completed in 2024.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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