Open to opportunities

Noah Grey

@noahgrey

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Customer support leader with expertise in financial operations and problem-solving.

Pakistan

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What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and allows me to utilize my financial expertise.

As a dedicated professional with extensive experience in customer support and financial operations, I am committed to optimizing resource utilization and maximizing profitability. My current role as a Senior Billing Associate at Transpotech Services has equipped me with hands-on experience in verifying trip data, negotiating competitive rates, and ensuring timely payments. I pride myself on maintaining precise payment records and efficiently closing invoices, all while ensuring high customer satisfaction through effective issue resolution.

In addition to my billing expertise, I currently serve as a Senior Security Dispatcher, where I coordinate and dispatch security personnel, handle emergency calls, and maintain detailed logs for accountability. My previous experience as a CSR at Mindbridge Pvt Ltd allowed me to analyze and resolve payment and refund issues using various payment tools. I am passionate about leveraging my problem-solving skills and strategic management abilities to drive success in any organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Security Dispatcher

Current

Narrow Security - Nationwide Security Solutions

Sep 2023 - Present (1 year 11 months)

Coordinated and dispatched security personnel to various locations, ensuring efficient coverage and rapid response to incidents. Handled emergency calls and maintained detailed logs of security incidents, guard schedules, and operational reports.

RingCentral Vonage Google Sheets When I Work Mobo Hub EHub Security Dispatch Emergency Response Log Management

Current

Senior Billing Associate

Current

Transpotech Services | Sunny's Worldwide Chauffeured Transpo

Feb 2023 - Present (2 years 6 months)

Verified trip data from U.S. & International affiliates to ensure accurate billing and negotiated competitive affiliate rates while optimizing costs. Assisted in facilitating secure and timely payments via Divvy (virtual credit card) and ACH & Wire transfers, maintaining precise payment records for audits and financial reporting.

Santa Cruz (Parallel)Divvy ACH Wire Transfers Financial Reporting Invoice Management Billing Payment Processing Compliance

CSR | Refunds and Validation

Mindbridge Pvt Ltd.

Mar 2021 - Jan 2023 (1 year 10 months)

Analyzed and resolved payment and refund issues using various payment tools. Gained hands-on experience with Salesforce, Zendesk, and other support technologies.

Salesforce Zendesk NVM Slack Adyen Paylah PayPal Alfred CyberSource Payment Processing

Truck Dispatcher

Grace Enterprises (USA)

Nov 2019 - Jan 2021 (1 year 2 months)

Coordinated and dispatched freight shipments, ensuring timely pickups and deliveries. Negotiated and booked truck loads using DAT Power, optimizing load efficiency.

Dat Load Optimization Documentation Management Transportation Issue Resolution

Education

Degrees, certifications, and relevant coursework

Punjab University, Lahore

Graduation, General Studies

Completed a comprehensive program at Punjab University, Lahore. This foundational education provided a strong academic background for subsequent professional development.