ali ahmed

Led and empowered a dynamic, cross-functional team specializing in Data Operations and Customer Support Ops, driving operational excellence and exceptional customer experiences.
Championed a culture of continuous improvement, evaluating employee performance and implementing targeted action plans to boost motivation and productivity, resulting in enhanced team performance and overall business succe

Managed recovery of overdue balances while maintaining positive customer relationships
Used structured call strategies and negotiation techniques to improve daily recovery performance
Handled high-volume outbound and inbound calls with a focus on compliance and professionalism
Maintained accurate records and followed escalation procedures when required
Worked closely with internal teams to meet re

Provided high-quality voice and chat support to US-based customers
Troubleshot customer issues and handled escalations with empathy and efficiency
Ensured timely resolution while meeting service-level agreements (SLAs)
Delivered consistent customer experience through strong problem-solving and communication skills
Maintained professionalism in high-pressure and sensitive situations

Coordinated real-time dispatching for a UK-based cab service
Managed bookings, payments, and ride scheduling via phone support
Ensured timely and accurate dispatch while handling multiple requests simultaneously
Communicated effectively with drivers and customers to resolve issues quickly
Maintained service efficiency during high-demand periods

Worked as a sales representative targeting US-based customers
Consistently met and exceeded sales targets through effective communication and objection handling
Sold medical kits and security system products via phone sales
Built customer trust by clearly explaining product value and benefits
Maintained accurate records of leads, conversions, and follow-ups