Konain Rasool
@konainrasool
Senior customer support and accounts specialist, delivering fast on-trip resolution and accurate billing for global clients.
PakistanWhat I'm looking for
I’m a customer support and accounts professional with 4+ years of experience managing client relationships, resolving issues, and owning billing and on-trip support. I’m known for staying calm under pressure, solving problems fast, and making sure every customer feels heard and helped—especially with U.S. and European clients across transport, logistics, and service.
From support agent to Senior Customer Support Specialist, I’ve led real-time roadside operations and on-trip incident handling, using ticketing and vehicle tracking to keep trips safe and on track. I’ve also driven measurable billing and collections outcomes, including growing a Florida collections base from 500 to 2,000+ clients in six months, along with repeat recognition as Top Performer and Employee of the Month.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Live Chat Global
Jan 2025 - Present (1 year 6 months)
Provided senior customer excellence and on-trip support, assisting clients in real time and troubleshooting breakdown or operational issues to deliver timely solutions. Managed incidents and communicated with stakeholders to support customer safety, operational efficiency, and successful trip completion.
Roadside Operational Specialist
Live Chat Global
Led roadside operations for IndieCampers customers across European and US markets, managing travel and incident-related concerns. Earned recognition for high-impact incident handling and decision-making, including Employee of the Month awards.
Sales Executive
Aims Tech & Development
Drove sales growth by building client relationships and delivering customer experiences. Developed and implemented sales strategies with a goal of exceeding sales targets.
Support & Accounts Receivable
MMS Outsourcing
Managed account receivables and billing compliance to support payment terms for a US client (Buggy). Resolved invoice and payment-related customer queries and ensured billing accuracy using ticketing and CRM workflow tools.
Customer Support & Billing Executive
Sublime Tech
Handled sales and billing responsibilities while delivering customer experiences through effective relationship management. Developed and implemented sales strategies while managing billing for the UK-based firm.
Account Receivable Associate
MMS Outsourcing
Managed remote accounts receivable tasks for US customers across segments while working from Pakistan. Expanded the customer base from 500 to 2,000+ clients in six months and earned a promotion to oversee a team meeting or exceeding performance targets.
Customer Support Specialist
Innova-Tech Solutions
Led technical support efforts by resolving complex customer issues to improve customer satisfaction. Used advanced ticketing software and collaborated with cross-functional teams to resolve intricate technical problems.
Customer Support & Vehicle Tracking
MMS Outsourcing
Provided customer support while handling vehicle tracking operations, including managing fleet operations and tracker activations. Tracked vehicles live to resolve customer issues in real time and handled tickets, calls, and escalations related to billing and service concerns.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Bachelor of Science, Psychology
2021 -
Pursuing a Bachelor of Science in Psychology through Virtual University of Pakistan.
Saha Group of Colleges
Intermediate
2018 - 2020
Completed Intermediate studies at Saha Group of Colleges.
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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