At Premier Source Missouri, I handled inbound and outbound calls, qualified leads for whole life insurance policies, and transferred interested leads to licensed agents or scheduled follow-ups. I achieved a 15% conversion rate above the team average and improved scheduled consultations by 40% through strong rapport.
At Call Guru, I reached out to customers to resolve issues, handled complaints and cancellation requests, and identified retention opportunities through customer behavior tracking.
Earlier, at Global Connect Solutions Ltd and Blu Ray Technology, I supported customers by phone, email, and messaging, scheduled appointments, and maintained customer records. I have over 4 years of experience supporting U.S.-based businesses in customer service, appointment setting, lead generation, and customer retention.
