Open to opportunities

Anita Chondough

@anitachondough

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Customer Experience Specialist skilled in remote support, CRM, and driving customer satisfaction and retention.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can leverage CRM and remote-support skills to improve satisfaction, streamline processes, and grow into expanded customer success responsibilities.

I am a dynamic and empathetic Customer Experience Specialist with proven success in remote customer support, telesales, and virtual assistance. I consistently deliver prompt, human-centered solutions across phone, email, and chat channels while leveraging CRM platforms like Zendesk and HubSpot to improve response accuracy and customer retention.

My experience includes optimizing workflows (improving efficiency by 25%), maintaining high satisfaction rates (95%+), and exceeding upsell targets. I bring strong organizational skills, digital collaboration expertise, and a track record of process improvement to help teams scale customer engagement and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Philsim Global Limited

Nov 2024 - Present (11 months)

Provided remote administrative and customer support via email, calls, and CRM, maintaining 98% response accuracy and delivering data-driven insights that improved workflow efficiency by 25%.

Remote Customer Support Zendesk HubSpot Google Workspace Trello CRM Management Reporting Time Management

Administrative Assistant

Awori-Ajeromi Grammar School

Nov 2023 - Oct 2024 (11 months)

Supported school administrative operations, improving document retrieval and record management to cut search time by 40% while maintaining 100% confidentiality.

Records Management Scheduling Microsoft Office Google Workspace Confidentiality Event Coordination Communication Time Management

Customer Support Agent

Cedar Food Enterprise

May 2022 - May 2023 (1 year)

Handled 50+ daily customer interactions across phone, email, and chat achieving a 95% satisfaction rate, increased repeat engagement 20% and exceeded monthly upsell targets by 15%.

Customer Support Phone Support Email Support Chat Support CRM Upselling Customer Retention Zendesk

Volunteer Facilitator

Nigerian Red Cross Society

Mar 2018 - Apr 2019 (1 year 1 month)

Facilitated community health and first aid awareness sessions, organized youth training workshops, and coordinated outreach events to promote humanitarian values and crisis response awareness.

Community Outreach Workshop Facilitation Training Coordinator Public Speaking Team Collaboration Crisis Awareness

Education

Degrees, certifications, and relevant coursework

Joseph Sarwuan Tarka University

Bachelor of Science, Agribusiness Management

2017 - 2023

Completed a Bachelor of Science in Agribusiness Management at Joseph Sarwuan Tarka University from 2017 to 2023.

Joseph Sarwuan Tarka University, Makurdi

Bachelor of Science, Agribusiness Management

2017 - 2023

Completed a Bachelor of Science in Agribusiness Management with coursework focused on agricultural economics, business management, and agribusiness operations.