Nkechinyere Ottah
@nkechinyereottah
I am a customer service representative with 4+ years across beauty, health, and smart home automation.
NigeriaWhat I'm looking for
I am a customer service professional with over 4 years of experience across beauty, health, and smart home automation, focused on resolving inquiries and delivering tailored solutions.
At AlphaIntelligentTechnology Co.LTD (2024 - 2025) I worked as a Remote Customer Service Representative, proactively responding to live chats, phone calls, and emails and ensuring customers' queries were answered with precision.
Previously, at Durose Pharmacy (2018 - 2020) I served as a Customer Service Representative/Sales Representative, keeping concise data of visitors, updating customers on new arrivals and discounts, taking orders, and ensuring accurate shipment.
I bring strong communication, problem-solving, CRM familiarity, empathy, and team training experience; I am passionate about building lasting customer relationships and delivering excellent support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alpha Intelligent Technology Co. Ltd
Jan 2024 - Jan 2025 (1 year)
Provided remote customer support via live chat, phone, and email; resolved inquiries and conducted team trainings to improve product knowledge and customer satisfaction.
Customer Service Representative
Durose Pharmacy
Jan 2018 - Jan 2020 (2 years)
Handled in-store customer inquiries, maintained customer visit records, communicated promotions via phone and email, and processed orders to ensure accurate shipment.
Education
Degrees, certifications, and relevant coursework
DurosePharmacy
Certificate in Customer Service, Customer Service
2018 - 2020
Activities and societies: Politely responded to customers’ requests; recorded visitor purchase and inquiry data; updated customers on new arrivals and discount sales via phone and email; took orders and ensured accurate shipment.
Completed customer service training and worked as a Customer Service Representative at DurosePharmacy from 2018 to 2020.
Covenant High School
High School Diploma, Secondary Education
Completed secondary education at Covenant High School.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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