@njllwakerejola
Customer service representative at iGadget Hub who cut shipping-related complaints by 40% through proactive order tracking.
NigeriaAt iGadget Hub, I tracked orders with dispatch and technical teams and contacted customers early when shipments were delayed. Proactive tracking cut shipping-related complaints by 40%.
At MedPlus Pharmacy, I handled insurance, identity verification, and billing queries while coordinating across departments; billing dispute resolution time dropped 35% on average. I also kept inventory information current and followed up on delayed orders, helping maintain 94% customer satisfaction.
Work history, roles, and key accomplishments
iGadget Hub
Mar 2025 - Mar 2026 (1 year)
Managed order tracking and proactively communicated shipment delays, reducing shipping-related complaints by 40%. Handled full checkout process including POS and card payments, resolving payment issues on first try 96% of the time.
MedPlus Pharmacy
Feb 2023 - Jan 2025 (1 year 11 months)
Resolved insurance queries, identity verification, and billing mismatches, reducing billing dispute resolution time by 35%. Maintained inventory lists and provided realistic timelines, keeping customer satisfaction at 94%.
Degrees, certifications, and relevant coursework
B.A., Music
2022 -
Pursuing a B.A. in Music with performance and ensemble training that built composure and active listening under pressure.
Foreign Customer Service Training, Customer Service
Completed Foreign Customer Service Training in 2026.
Leadership Programme, Leadership
Completed the Leadership Programme in 2015.
Software and tools used professionally
NigeriaYou can contact Ànjöláölúwä and 90k+ other talented remote workers on Himalayas.
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