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Niya Walters

@niyawalters

Experienced Medical Assistant and EMR consultant blending clinical care with healthcare IT and data abstraction.

United States
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What I'm looking for

I seek a role combining clinical patient care and health IT where I can support EHR implementations, perform data abstraction, train users, and improve clinical workflows.

I am an experienced Medical Assistant and EMR support consultant with five years of direct clinical experience and additional hands-on healthcare IT implementation work. I provide dependable patient care while supporting clinicians and IT teams during EHR system implementations and go-live support.

My background includes roles as a medical assistant, patient care technician, caregiver, and data abstractor for Epic, Cerner, Allscripts, and Meditech conversions. I have supported workflows across Ambulatory, Cadence, MyChart, Prelude, Cupid, ASAP, Optime and Soarian Financials.

I specialize in data abstraction, risk-adjustment documentation, EMR clinical support, helpdesk troubleshooting, and end-user training during implementations. I combine strong communication, documentation, and problem-solving skills with tools like ServiceNow, LogMeIn123, Five9, Cotiviti, and PeopleSoft.

I hold certifications in phlebotomy, medical assisting, CPR/First Aid, and have recent CPT Phlebotomy certification; I seek roles where I can bridge clinical care and health IT to improve patient outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

JB

Medical Assistant

Jacksonville Institute Rehab Beaches

Oct 2022 - Aug 2024 (1 year 10 months)

Performed clinical and administrative duties including vitals, medication administration, assisting with procedures, scheduling, and patient record management to support office operations.

OO

Helpdesk Technician

OU Helpdesk / Optimum

May 2023 - Jun 2023 (1 month)

Provided tiered IT support by troubleshooting tickets, creating incidents in ServiceNow, assisting end-users via LogMeIn123 and Five9, and supporting workflow and documentation tasks.

JC

Medical Assistant

Jacksonville Total Care

Mar 2019 - Apr 2022 (3 years 1 month)

Delivered clinical support including vitals, medication administration, patient history collection, procedure assistance, scheduling, and record filing to enhance clinic efficiency.

HA

Caregiver

HarborChase

Oct 2017 - Aug 2018 (10 months)

Assisted residents with daily living activities, meal preparation, basic medical care, and provided companionship to support patient wellbeing in an assisted living setting.

Education

Degrees, certifications, and relevant coursework

UD

University of Daytona

Bachelor of Science, Medicine

Pursuing a Bachelor in Science of Medicine at the University of Daytona, expected completion in August 2027.

JC

Job Corps

Certified Laboratory Phlebotomist, Phlebotomy

Completed certification as a Laboratory Phlebotomist through Job Corps in January 2017.

JC

Job Corps

Certified Medical Assistant, Medical Assisting

Completed certification as a Medical Assistant through Job Corps in January 2017.

Tech stack

Software and tools used professionally

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Niya Walters - Patient Care Tech II - AdventHealth Daytona Beach | Himalayas