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Mercedes Brevard

@mercedesbrevard

I am a Compassionate Certified Medical Assistant with 10+ years in telehealth and clinical support.

United States
Message

What I'm looking for

I'm seeking patient-focused remote or on-site roles in telehealth or clinical support that leverage EMR, lab, and triage skills while I pursue my RN.

I am a Certified Medical Assistant with over 10 years of experience delivering patient-centered care across remote and on-site settings, supporting EMR documentation and telehealth workflows using Epic, Cerner, and PowerChart. I routinely manage lab orders, phlebotomy, vitals collection, ICD-10/CPT-related tasks, and HIPAA-compliant patient communication.

I bring dependable clinical and administrative support—appointment scheduling, insurance preauthorization, wound care, EKGs, and virtual front desk operations—backed by BLS/CPR and multiple clinical certifications. I am pursuing an RN program to expand my clinical scope while continuing to contribute strong telehealth and lab support skills.

Experience

Work history, roles, and key accomplishments

MH
Current

Certified Medical Assistant

Memorial Health

Feb 2024 - Present (1 year 9 months)

Support providers with virtual EMR documentation, appointment scheduling, and HIPAA-compliant telehealth communication while managing lab orders, prescription refills, and remote vitals collection.

BC

CNA / Medical Assistant

BrightStar Care

Dec 2016 - Feb 2024 (7 years 2 months)

Delivered in-home medical support including oxygen therapy, wound care, and medication administration while recording patient vitals and ensuring agency documentation and regulatory compliance.

RC

Medical Assistant - Lab Support

Rehabilitation Institute of Chicago

Jun 2013 - Nov 2016 (3 years 5 months)

Performed phlebotomy, specimen collection, and lab processing per protocol, updated results in PowerChart, and communicated findings to physicians to support timely patient care.

NH

Registrar / ER Tech / CNA

Norwegian American Hospital

Jul 2009 - May 2014 (4 years 10 months)

Conducted EKGs, wound care, triage support, and front desk administrative duties in a high-volume emergency room, assisting in critical care procedures and unit coordination.

Education

Degrees, certifications, and relevant coursework

Lincoln Land Community College logoLC

Lincoln Land Community College

Nursing

2024 -

Enrolled in an RN program focused on nursing coursework and clinical training (in progress).

KC

Kennedy-King College

Associate Degree, General Studies

2014 - 2016

Completed an Associate Degree in General Studies from Aug 2014 to May 2016.

CT

Center for Employment Training

Associate Degree, Medical Assisting

2012 - 2013

Completed an Associate Degree in Medical Assisting with coursework in clinical and administrative medical support from Jan 2012 to Feb 2013.

Tech stack

Software and tools used professionally

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Mercedes Brevard - Certified Medical Assistant - Memorial Health | Himalayas