Sarah OHare

Provided high-volume inbound phone support while maintaining compassionate communication and SLA adherence. Managed prior authorizations for medication and short-term disability documentation, completed patient intake/rooming in EHR, and escalated urgent clinical concerns to providers.

Maintained sensitive case documentation in EHR systems with 100% accuracy for bereavement-related and long-term chronic care records. Supported families with EKG and spirometry, monitored A1C outcomes, and performed vitals and patient-history recording to update the medical team.

Handled inbound phone support for a high-volume medical facility, resolving scheduling conflicts and providing concierge-level patient assistance. Completed precise EHR documentation with HIPAA compliance, scheduled appointments, managed patient flow, and supported patients during rooming for high-stress medical transitions.

Assisted patients with bladder instillations and urological procedures, prioritizing comfort and human-centric care. Resolved EHR documentation gaps by reviewing urine culture and cytology reports, addressed post-procedure call concerns, and escalated critical findings after catheter and foley removals.

Served as the first point of contact for pediatric patients and families, providing compassionate customer support. Handled insurance verification and billing inquiry resolution, supported intake paperwork and digital documentation, and navigated families to needed resources.

Studying Nursing at Delta College in Saginaw on a current basis.