Open to opportunities

Nivine Kazan

@nivinekazan

Message

I resolve customer account, payment, KYC, and technical issues across SaaS, iGaming, medical services, and events.

Turkey

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across chat, email, and phone, use CRM and ticketing systems effectively, and contribute to a high-quality customer experience.

I've supported customers at Parimatch and Weknowgaming through live chat, email, and phone, resolving account, payment, KYC, and technical issues in high-volume remote environments.

At Badira Medicals, I supported patients with consultations, appointments, treatment packages, follow-ups, quotations, and concerns while coordinating with doctors and clinics.

My earlier work with Sofitel Hotel/Accor Group and AlHarithy Company involved managing bookings, client inquiries, vendors, and event arrangements from initial contact through completion. I work in Arabic and English and focus on clear communication, efficient issue resolution, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Parimatch

Jan 2025 - Jan 2026 (1 year)

Provided professional support via live chat, email, and phone, resolving customer inquiries efficiently. Handled account, payment, KYC, and technical issues while ensuring customer satisfaction.

CRM Ticketing Systems KYC Verification Payment Systems Client Communication Problem Solving Remote Support

Customer Support Specialist

Weknowgaming

Jan 2024 - Jan 2025 (1 year)

Provided professional support via live chat, email, and phone, resolving customer inquiries efficiently. Handled account, payment, KYC, and technical issues while ensuring customer satisfaction.

CRM Ticketing Systems KYC Verification Payment Systems Client Communication Problem Solving Remote Support

Customer Support Specialist & Sales

Badira Medicals

Jan 2020 - Jan 2024 (4 years)

Provided professional support to patients via phone, email, and live chat. Assisted with medical consultations, appointments, treatment packages, and patient inquiries.

Client Communication Problem Solving CRM Medical Services Appointment Scheduling Follow up Confidentiality

Events Management and Customer Support

Sofitel Hotel / Accor Group

Jan 2016 - Jan 2019 (3 years)

Managed client inquiries, bookings, and event arrangements from initial contact to completion. Coordinated with clients, vendors, and internal teams to ensure smooth event execution.

Event Management Client Communication Coordination Problem Solving Booking Management

Events Management & Customer Support

AlHarithy Company

Jan 2012 - Jan 2016 (4 years)

Managed client inquiries, bookings, and event arrangements from initial contact to completion. Coordinated with clients, vendors, and internal teams to ensure smooth event execution.

Event Management Client Communication Coordination Problem Solving Booking Management